5 tips for responding to emails that will save your professional life

Emails are one of the most dynamic and unwittingly dangerous communication tools that exist. And they are here to stay.

As we jet through facebook, tweeter and google+ on to the emerging applications of the future, the email will take the ride buckled into the seat right beside ours, sipping a cocktail, sure of its destiny.

The use of this powerful tool calls for no license, training or mentorship. It is a technology open for all to use — freely and innocently. The email is seen as an efficient, flowing and communication-fomenting vehicle.

Until your first crash.

It is then that you realize the amount of damage this tool can cause in the blink of a human eye. And you also realize, much to your horror, that emails are less biodegradable than steel. They are permanent.

Once you push the send button, they cannot be taken back or amended. Ever. Just that simple thought makes me shudder.

As a content and communication strategist, I believe we all need a little guidance to avoid disasters — a few handy tips or rules that will help to keep our professional relationships healthy and robust.

Before I go on to the 5 tips, however, I first need to make a confession.

A few days ago, I broke my own key rules on responding to professional emails. I also broke the back-up rule that I had set up in case I wanted to break a key rule.

Of course, a small crash ensued.

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