Out of the dark and into the light: the secret of content marketing

At the end of this post you will no longer be afraid of the dark. Or of the bogeyman. Or of marketing — content marketing in particular.

The word marketing makes many of us feel intimidated; it has somehow gotten blown into the status of a looming mythological and demanding god ready to cast down bolts of lightning if we do not pay homage and offerings to its power and greatness.

It is a word that often produces anxiety because most of the time we feel like we are not doing enough. Or know enough. Or are up to date on the latest tricks and trends. Or are fast enough. Or loud enough. Or cool enough.

Marketing, until now, has been the divine terrain of a few creative elite. Not of mere mortals such as you and I.

Marketing is kind of like the bogeyman with Ray-Bans.

But, by the end of this post, that will be different. You will have unclothed the myth and tamed the beast.

Sound good? Well, let’s get going.

The first thing I want to do is to help peel back the invisible grips of this fear by shifting your focus with a new definition:

What is marketing? 

Marketing is communication. 

Communicating means making a connection with someone. 

If you offer a product or service you must connect that product to people. 

And the way you connect with people is through communication. 

Thus, marketing.

The word communication is easier to hold on to. It feels less threatening and more like a friend. So, for a few minutes I’m going to use the word communication instead of the word marketing to help move ideas into place and hopefully shift the way you think, feel and act.

By the time you finish this post something will be clearer about how your project and talent fit into the world. By the time you click away from this page you will already have the beginning of a new plan.

As entrepreneurs, project leaders, free-lancers, small business owners and artists, we must connect to our audience in order to survive. We must be able to communicate with them. We must capture their attention.

Stop and think for a moment about your own life. In a situation of communicating with someone, when is the moment that person gets your full attention? When is your mind most alert and your eyes shining the brightest?

When you are learning something.

When someone is teaching you something, telling you a story, offering you a new insight, a new perspective, helping you solve a problem or helping you to understand a particular theme — that moment is honored with receiving your full attention.

When was the last time you had your audience’s full attention?

Let me tell you about the last time someone got mine. It was just a few days ago.

I was working with a new client in my office, helping her develop a strategic map for her new business. She’s an architect and interior designer. And like all of my clients before her, she has a wonderfully unique vision of the world. And as with all of my client experiences, I had the opportunity to see the world through her eyes as we charted the detailed map of her business and clarified how she will connect her art to her targeted public.

One of this woman’s special talents as an interior designer, I found out that day, is lighting.

She is sitting behind the glass top table in my office and I am perched on the arm of a black leather chair in front of her with a flipchart by my side. I am busy writing her words on a sheet of the large block of paper as she describes her products and services one by one. When she comes to the theme of lighting, she stops for a moment and looks straight at me with her serious dark eyes and says, “illumination is everything”.

She lets the words sink in. I let the idea sink in.

Illumination is everything. 

For a few seconds, neither of us moves.

My silence encourages her to continue. She begins to tell me that the way spaces are lit directly affects the people that inhabit or visit those spaces on an emotional level. She explains that the lighting of our houses, offices, stores, restaurants is a key element that determines our relationship with those spaces as well as the quality and quantity of time we spend there. Simply by changing the lighting of a space, she asserts, one can change the entire experience for all of the people who enter that space.

As I listened, I kept going back to those words: Illumination is everything. 

What magnificent words.

I knew that she was not simply referring to interior design with that intriguing phrase. She was referring to life, to knowledge, to understanding, to connecting ideas. She was referring to the light we let into our lives in order to see more clearly. I now understand that her vision for lighting in interior design is more than a talent; it is part of her personal philosophy.

Illumination is everything. 

I had stopped writing minutes ago and had let myself slide down into the comfortable seat of the chair, the thick blue marker loosely held in my hand. Thoughts raced through my mind. My eyes quickly scanned my own office to see it through this new understanding of light.

I wanted to learn more. I wanted to move the flipchart aside, stop the strategic mapping session, make us both a cup of tea and listen to her talk about spaces and lighting. I wanted to hear her stories.

I wanted her to…enlighten me.

And, unbeknownst to her, she had just given me the perfect metaphor for content marketing: to shed light on a theme, to bring light to the dark.

The tables had turned and for a brief time I was no longer the coach and strategist; I had become a student, a learner and a potential client. I had become a curious listener. Why? Because she had captured my attention. I was enraptured by her understanding of light and how it can simply and swiftly transform people’s experiences in their physical spaces — how it can transform their lives. I wanted her to help me see my personal spaces through her eyes: my office, my house, my garden. How could my own life or business change if I changed the way my spaces were lit?

I wanted to know more. I suddenly had so many questions.

But they would have to wait; we were in the middle of a strategic mapping session. So I tightened my grip on the blue marker, sat up straight in my chair, took in a breath to center myself and continued in spite of my growing desire to know more about the art and science of lighting.

This happens to me all the time with clients. I learn something new, interesting and often of direct importance to my life. Actually, I fall in love with every one of my client’s projects. Why? Because of what they have to teach me, beyond the products and services they are selling.

And if I fall in love with their projects, their targeted audience will do the same if they are given the opportunity.

I try to help my clients see that they are not only creating a product to sell, but that they have things to teach, they have stories to tell, they have skills and knowledge and perspectives and know-how and a vision of the world that other people can benefit from.

I help them to see that they have content to share with their audience, and together we build a strategy for this. A strategy for communicating and connecting their ideas and knowledge to people that goes beyond the mere seller-buyer relationship. This way they build their professional identity by nurturing the interest and trust of their targeted audience.

The architect was not selling me a product or a service that day in my office; she was teaching me something. She was shedding light on a theme that had previously been sitting quietly in the dark. She was communicating what she knows and making me more knowledgeable.

If she had been communicating the content of her ideas on a blog, at a conference, on her web page, on Facebook, on YouTube, in an article, in SlideShare, in a podcast, on the radio, or even standing in the middle of her studio, it would be called content marketing.

Good content marketing means communicating your particular vision and understanding of some part of our world to people that will make things easier, smoother, better, clearer, healthier, more fun, profitable, functional, coherent, exciting or more beautiful for them.

Good content marketing means teaching people something, helping them understand the world the way you understand it, engaging them in a conversation that helps them move from places of dark into the light, offering them new resources, solving a problem for them — large or small.

There are endless problems to be solved for people, and infinite ways to help your particular audience get clarity, feel stimulated and be motivated into action — you will never run out of opportunities.

Content marketing is the most authentic and most strategic type of communication you can generate in today’s economy. It’s also the smartest and most strategic way to connect with and earn attention and trust from people — some of whom will undoubtedly become your clients and stay your clients.

      Here are 4 simple questions to answer before you begin any content marketing:

  • Who exactly do you want to reach or communicate to? 
  • What ideas, know-how, experience, resources do you have that could be helpful to them?
  • How can you best get the message to them?
  • What do you want to happen after you get their attention and perhaps their trust?

Now you are ready to enlighten us with what you know, with how you see the world, with what you understand — whatever that is. Everyone has a light to shine. If you have carefully identified, listened to and learned about your targeted public then you know what we need and what we can learn from you.

(And it you aren’t sure, just ask us. We’ll be happy to tell you.)

So, please, bring us out of the dark. It’s the best way to earn our attention and our trust. It’s also the most strategic way to earn a client. That’s the secret of content marketing.

See there? No demanding or judgmental gods peering down from the sky. Just a simple ray of light. And it’s yours.

…………………………………

This post is dedicated to my clients as well as to all of the people who have invited me into to the intimate world of their passions and projects.


A holiday fortune cookie: What’s cooking for you in 2013

Being a creature of both tradition and innovation, the chef at The Strategy Blog has baked a new batch of fortune cookies to celebrate the closing of 2012 and to start the new year cooking with the most enticing ingredients and a pinch of mystery.

The unique recipe of these fortune cookies is especially blended to be eaten by entrepreneurs, free-lancers, artists, small businesses owners and the decision-makers of organizations. They are also easily digested and nutritious for management of large businesses, members of parliament and agents of change.

Because these cookies are only offered once a year, they are carefully cut and baked to offer the savory flavor of reflection topped with a glaze of creative thinking.

If you are not in the mood for reflection or creative thinking at the moment, perhaps you should wait to open yours when your appetite gives you the signal. The cookies have no expiration date and will stay fresh for as long as you need. Only the most natural, local ingredients are used, and they will be housed safely in the digital shelf of this blog — tightly sealed, toasted and crisp.

But if you do have the appetite and curiosity to unveil the fortune that is waiting especially for you, the chef would first like to help you enjoy these cookies to the maximum by telling you the underlying culinary secret in all of the fortunes offered here: The belief that our projects and businesses are extensions of ourselves — of our talent, skills, emotional landscape, blind spots and desires.

The chef believes that the personal is the professional, and it is difficult to separate the two. And with that in mind, how wonderful it is to observe the way we nourish our projects and how they also nourish us. We are, in fact, inseparable.

So enough chit-chat, let’s get on to the fun part.

If you want to open a fortune cookie, first you should contemplate all of the numbers, then, when you are ready, choose the number that tempts you the most. Click on the number, not on the cookie, to open the fortune.

It’s the one meant just for you.

Read, savor and enjoy.

Thank you for being here, dear reader, with me and The Strategy Blog one more year. You are what inspires me to keep writing.

Happy holidays and happy new year!

Jenifer

(Remember, click on the number, not the cookie.)

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The ancient aroma of cutting-edge business strategy

Umbrellas closed and dripping we hastily ducked into the small waiting room leaving the rain and narrow street behind. Immediately, softly, we were wrapped in the ancient scent of burning incense —the aroma of healing.

One of the most wonderful aspects of my line of work as a freelance strategy consultant is precisely this: the opportunity to intimately know, to see, hear and feel people’s projects with all of my senses. I help people to draw a personalized strategic map and plan of action for their idea, business or organization. That’s why a client and I were standing in the cosy waiting room, swathed in the fragrance of sweet wood on that rainy day.

My client will soon open a small business to offer her health services in Barcelona, and she is doing it by herself as the sole creator, investor and worker. I am helping her to draw the map she will need to be successful. She is excited, afraid and full of desire.

Because this the first time she has embarked on this type of venture, I thought it would be helpful for her to talk to someone who has a business similar enough in size and content to invigorate her ideas, but different enough for that person not to worry about us copying their blueprint.

I knew of just the right business a nearby town. Using my network of contacts, I found a close colleague who personally knew the owner and offered to make a call on my behalf, opening the door for me and my client to have a conversation to learn about his experience. He invited us to come to his shop on a Friday afternoon.

And this is where the story begins.

We were greeted at the door by the owner, let’s call him Julian,

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The hard drive and the brain

The first image is my hard drive. It stopped functioning.

The second image is my brain. It continues to function.

One important difference between what our computers do and what our brains do is that even though our hard drives stop functioning; our brains don’t.

Another difference is that hard drives are made in identical series.

Our brains are wonderfully and remarkably unique.

Yes, that’s right.

But this is just the beginning; it gets better.

Our brains shape who we are.

And it is who we are that leaves its mark on the world and on the people around us.

Not our hard drives.

It is who we are that creates our projects and dares to give them life, dares to fail, and dares to try again.

Not our hard drives.

It is tempting these days to fuse the two together—the brain and the hard drive—to make them into one, to celebrate their similarities, to desire that they function the same way.

Don’t.

You will miss knowing the very nature of your existence:

Your ability to engage in creative thinking, slow thinking, re-thinking.

Your ability to make a mistake, to take a risk, to fall and to stand up again.

Your ability to connect ideas, to perceive needs, to ask questions and listen quietly.

Your ability to grow, to laugh, cry, feel anger, to ask for help, and then learn.

Your ability to have an insight, to see the whole picture, to come to a realization.

Your ability to act, to take a leap of faith, to defy reason, to begin again, to change directions.

Your ability to succeed at doing what you believe in and draw strength from what you value.

What the world needs, more than ever, right now, is who you are—who you decide to be, what you decide to do, what you decide to communicate, and who you decide to communicate it to.

A computer and its hard drive can’t do that.

You and your brain can.

…………………….

Author’s note: the image of the hard drive is from my Macintosh laptop. The image of the brain is from an MRI that I had done because I was very curious.

If you would like to see a few intimate moments of a brain—my brain—in movement, click here or watch the video below.


Delight in a moment of mystery: Fortune cookies for a strategic 2012

The beginning of a new year is a symbolic time for many people.

In the West, this is a rare occasion when our highly commanding society actually dictates very little. When publicity and advertising and cultural mythology are not telling us what to feel, to want, or to do.

Depending on where we live in the world, as the clock strikes twelve midnight, there are different customs that many of us follow, but the deeper meaning of this moment is up to every individual to define or embrace for themselves.

In my adopted region of Catalonia, populated by large clock towers throughout every town and village, we eat a grape with each dong of the midnight hour. Hastily shoving one grape per second into our smiling open mouths under our laughing eyes, and secretly wondering, every year, if we will choke upon reaching the twelfth grape, the ritual thereby becoming our farewell to the world instead of our entry into a new year. At the end, we don’t choke, we never do, though the risk is exciting and palpable.

So we enter the new year, alone or in the company of others, chewing, swallowing, and full of desire. A year marked by the cyclical 12-month calendar that structures the parcels of time for most of the people on the planet. 

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The mirror, the dress, and the digital paradigm

In a hurry and feeling impatient.

There I was, standing in front of the mirror attempting to tie an attractive knot in the long cloth belt of the taupe colored wrap-around dress I had chosen to wear that morning.

I needed to be out the door; I didn’t have much time before the beginning of a meeting with a group of clients.

I tied the knot, stood back, looked in the mirror, frowned, untied the knot and tied it again.

“This one”, I muttered to myself, “is worse than the first”. I let out a sigh, and then something unexpected happened.

I had an immediate impulse to go to the menu and select and click Undo. To go back to the previous knot with the quick, simple click of a mouse. 

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The motorcycle story

While running, I saw it.

Parked next to others, tail outward, resting between two chalky diagonal lines.

I don’t even recall the color of its body because a memory came at me fast and smooth as my eyes swam over the details and took in the word, Ducati.

The memory felt easy. The images that came to mind were familiar; it was the same sequence that unfolded every time I saw a motorcycle with this name.

I remember the way his eyes looked as he explained what he wanted me to know with the simplicity of passion.

Many years ago, my friend and I were walking to work through the backstreets that wound around the neighborhoods close to the college campus; we were both waiters at the same restaurant. He stopped abruptly, got quiet and looked down at a lone red motorcycle parked on the gravel. His face softened and he shook his head for a moment as we stood in silence. Then, he raised his gaze, locked his shining eyes on mine and with excitement in his voice he said: 

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5 tips for responding to emails that will save your professional life

Emails are one of the most dynamic and unwittingly dangerous communication tools that exist. And they are here to stay.

As we jet through facebook, tweeter and google+ on to the emerging applications of the future, the email will take the ride buckled into the seat right beside ours, sipping a cocktail, sure of its destiny.

The use of this powerful tool calls for no license, training or mentorship. It is a technology open for all to use — freely and innocently. The email is seen as an efficient, flowing and communication-fomenting vehicle.

Until your first crash.

It is then that you realize the amount of damage this tool can cause in the blink of a human eye. And you also realize, much to your horror, that emails are less biodegradable than steel. They are permanent.

Once you push the send button, they cannot be taken back or amended. Ever. Just that simple thought makes me shudder.

As a content and communication strategist, I believe we all need a little guidance to avoid disasters — a few handy tips or rules that will help to keep our professional relationships healthy and robust.

Before I go on to the 5 tips, however, I first need to make a confession.

A few days ago, I broke my own key rules on responding to professional emails. I also broke the back-up rule that I had set up in case I wanted to break a key rule.

Of course, a small crash ensued.

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Be innovative. Your public eats cheese.

But not just any kind of cheese.

Thousands of people living in my city of Barcelona are following a particular diet that consists of low carbohydrates, low oil, low fat intake, lots of vegetables and high protein content. Just imagine how many folks in this grand metropolis are happily munching on low fat cheese right this minute as you read this article. It is a growing trend that will probably hit very large numbers within the next few years in Europe and North America.

Yet in this same city, there is not one restaurant that I know of that serves even one specially designed meal that these hungry people can easily identify on the menu, sit back, relax and enjoy with the rest of the restaurant-going population. They are left feeling alienated or must break their diet when dining out. For some, this can bring on tinges of guilt, frustration, as well as altered social relations.

Something is not quite right in this picture. 

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Your fortune cookie: A strategic message for a lucky summer!

The tradition of wrapping words of fortune and luck inside a small pastry originally comes from 19th century Japan. However, through the waves of migration to America and Europe, together with an eager entrepreneurial spirit, this tradition suddenly changed hands and began its legendary popularity as the ritual dessert at the end of a meal in thousands of Chinese restaurants.

The mystery and intrigue of glimpsing one’s fortune wrapped in a cookie is ageless, whetting our appetite for solving the riddles of our future.

As a way of wishing you all a wonderful summer—full of relaxation and reflection, The Strategy Blog has made a fortune cookie just for you.

Inside one of the four cookies below, you will find a message that, if understood and used wisely, will guide you on your path to healthy and happy project development.

The message is meant especially for the summer month of August, though it holds true throughout the 12 months of the year.

All you need to do is:

Contemplate all four numbers and, when you are ready, choose one, click on it to open and read what’s inside.

After you read your fortune, if you feel curious and would like to open another, go ahead—there is strategic wisdom to be found in them all. But remember, the first one you open is the message that was meant especially for you.

Enjoy…

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